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FAQ.

  • Where are you based?
    Barlow products are all hand finished and sent from our small studio in Derbyshire.
  • When will I receive my order?
    All Barlow products are hand finished to order in the Barlow studio and will be dispatched in 3-5 working days. You will receive an email onced your order has been posted. Orders are sent via Royal Mail 2nd Class post, which aims to deliver between 2-3 working days.
  • Can I return an item that I have changed my mind about?
    Yes you can, please refer to the Delivery & Returns page for more information.
  • Can I order a custom message label?
    No, at present we do not offer this service. Please look out for new message labels that will be added to the collection in the future. If you have any ideas for words of wisdom, please get in touch!
  • Do you ship internationally?
    International shipping is not available on the website, however if you are overseas and wish to order a scarf, please get in touch.
  • You only release small amounts of each scarf, what if I wanted to order a larger number, for example as wedding gifts/favours, can I do this?"
    Yes, if you require an order of a particular amount, please email us and we can arrange a larger order quantity for you. Please bear in mind turnaround time for larger orders, as all scarves are hand finished.
  • Do you have a waiting list?
    If you would like a particular item that is showing as coming soon/out of stock, please drop us an email for more information or sign up for the stock notification alerts which will show when an item is out of stock.
  • I wish to stock Barlow products at my shop, can I make a large order?"
    Yes, if you require an order of a particular amount, please email us and we can arrange a larger order quantity for you. Please bear in mind turnaround time for larger orders, as all items are hand finished.
  • How green are you?
    At Barlow, a great deal of though has been put into the construction of our products, not only in terms of making them lovely to wear, but also taking into account our impact on the environment. A lot of thought has been given to each element of the product. All scarves are purchased via a UK based, certified Fairtrade company working with local makers in India. Where possible, all elements of Barlow products are sourced locally or within the UK. We have no plastic in either the scarf packaging or postage packaging. Approx 80% of the yarn used to make our woven message labels are recycled and are STANDARD 100 by OEKO-TEX®.
  • Do you have any qualifications in the mental health profession?
    No, I am not a healthcare professional; Barlow products are made up of a collection of ideas that personally offer me comfort in times when I am feeling anxious. I have made them with the hope that I can offer some support to other people in a similar situation. Mental health is serious, with various important ways to treat it. If you need help and support, please ask you doctor or visit the NHS website for link to some professional help and guidance.
  • Can I send this as a gift?
    Absolutely. Your item can be sent directly to your chosen person, perfect for when you want to give them a hug but you can't be there in person. Please state when ordering that it is a gift, there is space on the card Barlow tag to write who the gift is from, if you wish.
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